# Can not unlock LKMEX

**URL:** <https://agora.xexchange.com/t/can-not-unlock-lkmex/2074>\
**Category:** General Discussions\
**Created:** [September 26, 2024, 7:42am UTC](https://agora.xexchange.com/t/can-not-unlock-lkmex/2074 "2024-09-26T07:42:56Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pildit](https://avatars.discourse-cdn.com/v4/letter/p/858c86/32.png) [@pildit](https://agora.xexchange.com/u/pildit)\
**Post date:** [September 26, 2024, 7:42am UTC](https://agora.xexchange.com/t/can-not-unlock-lkmex/2074/1 "2024-09-26T07:42:56Z")

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When i try to unlock some LKMEX, i get redirected to [https://wallet.multiversx.com](https://wallet.multiversx.com) and the page is not loading, it’s just a loading circle…  
Anybody has this issue ?

 ![Screenshot 2024-09-26 at 09.40.51](https://europe1.discourse-cdn.com/flex017/uploads/xexchange/original/1X/40437af867fad00a9ad80c9501fb5b9eee38865b.jpeg)

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**Author:** ![lucaswillems](https://dub1.discourse-cdn.com/flex017/user_avatar/agora.xexchange.com/lucaswillems/32/7_2.png) [@lucaswillems](https://agora.xexchange.com/u/lucaswillems)\
**Post date:** [September 27, 2024, 7:12am UTC](https://agora.xexchange.com/t/can-not-unlock-lkmex/2074/2 "2024-09-27T07:12:14Z")

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Hey @pildit , it seems to be very much an issue unrelated to xExchange. Could you DM me in Telegram: [Telegram: Contact @LucasWillems](http://t.me/LucasWillems) ?

When you contact me, please:

- provide me your address
- let me know if you have the same issue with other wallet providers (e.g. xPortal, the extension) if you use any of those
- let me know if you have the same issue with other transactions on xExchange

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**Author:** ![bill](https://avatars.discourse-cdn.com/v4/letter/b/ac91a4/32.png) [@bill](https://agora.xexchange.com/u/bill)\
**Post date:** [October 23, 2024, 4:05pm UTC](https://agora.xexchange.com/t/can-not-unlock-lkmex/2074/3 "2024-10-23T16:05:46Z")

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You must Claim Boosted rewards first, before you can unlock, Lkmex.  
If that does not work, Click in settings Opt. out of rewards then  
after you unlock LKmex, you can Opt. back into rewards. Hope  
that helps. Bill 🙂